Your data belongs to you. pkr 365 does not sell personal information to third parties for marketing purposes. This policy explains every way we handle your data, clearly and completely.
1. Introduction
pkr 365 takes the privacy of its members seriously. When you create an account, make a deposit, place a bet, or simply visit the pkr 365 website, you share certain information with us. We want to be completely transparent about what that information is, why we need it, and exactly what we do with it.
This Privacy Policy applies to all services operated under the pkr 365 brand, including the website at pkr365.im and any related mobile-browser experiences. It should be read alongside our Terms and Conditions, which together form the complete agreement governing your use of pkr 365.
If you have any questions about this policy that are not answered here, please contact us directly using the details in Section 14. We are happy to explain anything further.
2. What Personal Data We Collect
The information pkr 365 collects from members falls into the following categories:
2.1 Registration and Identity Data
When you register on pkr 365 we ask for your full name as it appears on your CNIC, your mobile number, a password of your choosing, and your date of birth. This information is necessary to create your account and verify that you meet the minimum age requirement of 18 years.
2.2 Identity Verification (KYC) Data
Before your first withdrawal, pkr 365 is required to verify your identity. This involves collecting a clear copy of your Computerised National Identity Card (CNIC). In certain circumstances — for example where larger transactions are involved or where there are compliance requirements — we may also request additional supporting documents such as proof of address or confirmation of the source of funds you deposit.
2.3 Financial and Transaction Data
pkr 365 records all deposits, withdrawals, and betting transactions associated with your account. This includes the amount, date, payment method used (e.g. Easypaisa, JazzCash, IBFT), and the reference numbers generated by your payment provider. We do not store full card numbers or mobile wallet PINs — those are handled directly by your payment provider.
2.4 Usage and Technical Data
When you use pkr 365, our systems automatically record certain technical information: your IP address, the type and version of browser you are using, your device type (mobile or desktop), operating system, time zone setting, and the pages or features of pkr 365 you interact with during a session. This data is used to maintain platform performance, detect fraud, and improve the experience for all members.
2.5 Communications Data
If you contact pkr 365 support by email, live chat, or any other channel, we retain a record of that communication. This includes the content of your messages and our responses. These records allow us to follow up on unresolved queries and improve the quality of our support service.
2.6 Marketing Preferences
If you have opted in to receive pkr 365 promotional communications — such as bonus offers, tournament notifications, or PSL season updates — we retain a record of that preference and the communications sent. You can update your marketing preferences at any time from your account settings or by contacting support.
| Data Category |
Examples |
Why Collected |
| Identity |
Name, mobile number, date of birth |
Account creation, age verification |
| KYC Documents |
CNIC image, proof of address |
Regulatory compliance, fraud prevention |
| Financial |
Deposit amounts, payment method, transaction IDs |
Processing payments, AML compliance |
| Technical |
IP address, device type, browser, session data |
Security, fraud detection, performance |
| Communications |
Support chat logs, email content |
Query resolution, service improvement |
| Marketing |
Opt-in status, campaign interactions |
Sending relevant offers with your consent |
3. How We Collect Your Data
pkr 365 collects personal data through the following means:
- Directly from you: Registration forms, KYC document uploads, deposit and withdrawal requests, customer support interactions, and any information you provide when updating your account profile.
- Automatically: When you visit pkr 365, our servers automatically log technical information about your session. Cookies and similar technologies also collect usage data — see Section 7 for full details.
- From payment providers: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, your payment provider shares transaction confirmation data with pkr 365 to complete the transaction. pkr 365 does not receive your full account credentials or PIN.
- From identity verification services: Where we use a third-party KYC service to assist with document verification, that provider may return a verification result and associated data to pkr 365. These providers are contractually bound to handle your data in accordance with this policy.
4. How We Use Your Personal Data
pkr 365 uses the personal data we collect for the following purposes:
- Account management: To create and maintain your pkr 365 account, process your login, and keep your account details up to date.
- Processing transactions: To handle your PKR deposits, withdrawals, and betting transactions accurately and securely.
- Identity verification and compliance: To verify your age and identity as required by our operating licence and applicable anti-money laundering (AML) regulations.
- Fraud and security: To detect, investigate, and prevent fraudulent activity, account compromise, and other threats to the security of pkr 365 members and the platform.
- Customer support: To respond to your queries, resolve disputes, and improve the quality of our support team's service over time.
- Platform improvement: To analyse how pkr 365 is used — which features are popular, where members experience friction — and use those insights to improve the product.
- Personalisation: To show you content and promotions that are relevant to your betting activity and preferences on pkr 365, where you have consented to this.
- Marketing communications: To send you promotional messages about pkr 365 offers, cricket season promotions, and PSL betting opportunities, but only where you have opted in.
- Legal obligations: To comply with applicable legal requirements, regulatory directions, and court orders.
5. Legal Basis for Processing
pkr 365 processes your personal data on the following legal bases:
- Contract performance: Processing that is necessary to provide the pkr 365 service you have registered for — account management, transaction processing, and bet settlement.
- Legal obligation: Processing required by our operating licence, AML regulations, and other applicable laws — primarily KYC verification and transaction record-keeping.
- Legitimate interests: Processing necessary for the security of the pkr 365 platform, fraud prevention, and general improvement of our services, where those interests are not overridden by your privacy rights.
- Consent: Where processing depends on your opt-in — specifically marketing communications and personalised content. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6. Who We Share Your Data With
pkr 365 does not sell your personal data. We share it only in the following limited circumstances:
6.1 Payment Processors
To complete deposits and withdrawals, pkr 365 shares necessary transaction details with your chosen payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank for IBFT, or Visa/Mastercard network for card transactions). These providers act as independent controllers of their own data and process it under their own privacy policies.
6.2 Identity Verification Providers
pkr 365 may use third-party KYC services to assist with CNIC verification. These providers process your identity documents on our behalf under strict data processing agreements and are not permitted to use your data for any purpose other than providing the verification service to pkr 365.
6.3 Technology and Hosting Providers
The pkr 365 platform is hosted on third-party cloud infrastructure. These providers store and process data on our behalf and are contractually bound to appropriate data protection standards.
6.4 Game Content Providers
Some game titles available on pkr 365 — including certain crash game and casino products — are provided by third-party game studios (such as Spribe, Pragmatic Play, and SmartSoft). These providers may receive session data relevant to the operation of their games. Player identity data is not shared with game providers.
6.5 Legal and Regulatory Requirements
pkr 365 will disclose personal data to regulators, law enforcement agencies, or other authorities where required by law or where we have a good-faith belief that such disclosure is necessary to comply with a legal obligation, prevent fraud, or protect the safety of our members or the public.
We do not sell your data. No personal information collected by pkr 365 is sold, rented, or otherwise transferred to third parties for their own marketing or commercial use.
7. Cookies and Tracking Technologies
pkr 365 uses cookies and similar technologies on its website. A cookie is a small text file placed on your device when you visit a website. Here is what we use and why:
- Essential cookies: Required for the pkr 365 platform to function — these maintain your login session, remember your language preference, and keep your shopping basket active. You cannot opt out of essential cookies and remain a logged-in user.
- Analytics cookies: Used to understand how members navigate pkr 365 — which pages they visit, where they spend the most time, and where they exit. This data is aggregated and anonymised. pkr 365 uses these insights to improve platform design and performance.
- Functional cookies: Remember your preferences such as betting market display settings, so you do not have to reconfigure them on each visit.
- Security cookies: Support fraud detection by recognising devices that have previously authenticated on your pkr 365 account, helping identify unusual login activity.
You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pkr 365, but certain features may work less smoothly. Note that disabling security cookies may result in additional verification steps when you log in.
8. How Long We Keep Your Data
pkr 365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:
- Account data and KYC records: Retained for a minimum of 5 years after account closure, as required by AML regulations applicable to our operating licence.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction.
- Support communications: Retained for 2 years from the date of the last interaction, unless the record relates to an unresolved dispute in which case it is retained until final resolution.
- Marketing preference data: Retained for as long as your account is active and you have not withdrawn consent. Consent withdrawal records are retained for 3 years.
- Technical and usage data: Log data is typically retained for 12 months.
After the applicable retention period, pkr 365 will securely delete or anonymise your personal data so it can no longer be linked back to you.
9. How We Protect Your Data
pkr 365 takes the security of your personal information seriously. The measures we have in place include:
- SSL/TLS encryption: All data transmitted between your browser or device and pkr 365 is encrypted in transit using industry-standard protocols.
- Encrypted storage: Sensitive data fields — including identity document information and payment references — are encrypted at rest in our databases.
- Access controls: Access to personal data within pkr 365 is restricted on a need-to-know basis. Staff members only access the data necessary for their specific role.
- Two-factor authentication: pkr 365 encourages all members to enable two-factor authentication (2FA) on their accounts for an additional layer of protection.
- Regular security reviews: Our platform undergoes regular security assessments to identify and remediate vulnerabilities.
No security system is impenetrable. If you ever suspect that your pkr 365 account has been accessed without your authorisation, change your password immediately and contact our support team. We take all reports of security incidents seriously and will investigate promptly.
10. Your Data Rights
As a pkr 365 member, you have the following rights over your personal data. To exercise any of these rights, contact us using the details in Section 14.
10.1 Right of Access
You can request a copy of the personal data pkr 365 holds about you. We will provide this within a reasonable timeframe, usually within 30 days of a verified request.
10.2 Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. For basic account details you can update these directly from your pkr 365 profile. For KYC-related corrections, please contact support.
10.3 Right to Erasure
You may request that pkr 365 delete your personal data. This right is not absolute — we may be required to retain certain data under legal or regulatory obligations (see Section 8). Where deletion is possible, we will confirm when it has been completed.
10.4 Right to Restrict Processing
You can ask pkr 365 to restrict the processing of your personal data in certain circumstances — for example, while a query about data accuracy is being investigated.
10.5 Right to Data Portability
Where processing is carried out by automated means on the basis of your consent or a contract, you can request a copy of your data in a structured, commonly used, machine-readable format.
10.6 Right to Object
You have the right to object to processing based on pkr 365's legitimate interests. You also have an absolute right to object to processing for direct marketing purposes at any time — opt-out links are included in all pkr 365 marketing emails, or you can update preferences from your account dashboard.
10.7 Right to Withdraw Consent
Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
11. Data of Minors
pkr 365 does not knowingly collect personal data from anyone under 18 years of age. Registration on pkr 365 is restricted to adults aged 18 and over. We verify age during the KYC process. If we discover that an account was registered by a minor, that account will be closed immediately and any deposited funds returned in accordance with applicable regulations.
If you believe a minor has registered on pkr 365, please contact us immediately at support@pkr365.im.
12. Third-Party Links
The pkr 365 website does not contain links to external websites. All navigation within pkr 365 remains within the pkr365.im domain. If you encounter a link that appears to lead off-platform and were not expecting it, please contact support immediately as this may indicate a phishing or security concern.
13. Updates to This Privacy Policy
pkr 365 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or product features. The updated version will be published on this page with a revised effective date. Where changes are material — for example, a new category of data collection or a new purpose for using existing data — pkr 365 will notify registered members via email or an in-platform notification before the change takes effect.
Continued use of pkr 365 after any update to this Privacy Policy constitutes your acknowledgement of the updated terms. We recommend checking this page periodically, especially before sharing any new personal information with pkr 365.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how pkr 365 has handled your personal information, please contact our Data team:
- Email: support@pkr365.im
- Live Chat: Available through your logged-in pkr 365 account
We aim to respond to all privacy-related requests within 30 days. For complex requests that require additional investigation, we will acknowledge your query within 5 business days and keep you updated on progress.
By using PKR 365 you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described above.
